When you place an order, create an account, or contact us, we collect: your name, email address, postal and billing address, phone number, payment information (processed securely by our payment providers — we don't store full card numbers), and any messages or feedback you send us.

Directly when you provide it (checkout, account creation, newsletter signup, contact form), and automatically through cookies and analytics tools when you browse the site (IP address, device type, pages visited, referrer).

Our site is not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us at hello@humanerror.com and we will delete it.

To process your orders, deliver products, provide customer support, send order confirmations and shipping updates, prevent fraud, comply with legal obligations, and (with your consent) send marketing communications.

Only if you've opted in via the newsletter, account creation, or checkout. All marketing emails comply with the Australian Spam Act 2003 and include an unsubscribe link.

Click "unsubscribe" at the bottom of any marketing email, or email hello@humanerror.com to be removed from all marketing lists. Opting out of marketing does not affect transactional emails (order confirmations, shipping updates).

Only with service providers who help us run the store: Shopify (e-commerce platform), payment processors (Stripe, PayPal, AfterPay), shipping carriers (Australia Post, StarTrack, international couriers), email platforms (Klaviyo or similar), analytics tools (Google Analytics, Meta), and customer support tools. Each provider only receives the minimum data needed to perform their function.

No. We never sell or rent customer data to third parties.

Most data is stored on Shopify's secure servers in the United States and Canada. Some service providers store data in other countries with adequate data protection laws. Where data is transferred outside Australia, we ensure appropriate safeguards are in place under the Australian Privacy Principles.

Yes — when required by law (court orders, regulatory requests), to investigate fraud, or to protect our rights, property, or safety.

We use industry-standard security measures including SSL encryption for all transactions, secure password hashing, restricted access to customer data, and regular security audits through our platform providers. No system is 100% secure, but we take reasonable steps to protect your information.

We retain order and customer information for at least 7 years to comply with Australian tax and consumer protection laws. Marketing data is kept until you unsubscribe or request deletion. After the retention period, data is securely deleted or anonymised.

If a breach occurs that's likely to cause serious harm, we will notify affected customers and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme of the Privacy Act 1988.

Yes. Email hello@humanerror.com and we will provide a copy of the personal information we hold about you within 30 days, as required under the Australian Privacy Act.

Yes. You can update most details from your account page, or email us to request corrections or deletion. Note that we may need to retain some data for legal or tax purposes.

Contact us first at hello@humanerror.com — we will respond within 30 days. If you're not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Yes — for essential site functionality (cart, login), analytics (Google Analytics), and personalised marketing (Meta Pixel, etc.). See our cookies policy for full details.

Yes — manage your preferences via the cookie banner or cookie settings. Note that disabling essential cookies may affect site functionality.

Material changes will be communicated via email (if you're a customer or subscriber) and posted on this page. The effective date at the top of this policy reflects the most recent update.

Email hello@humanerror.com. We respond within 1 business day for general enquiries and within 30 days for formal access or correction requests.